Refund policy
At Richaunty Skin, customer satisfaction is our priority. This Return and Refund Policy explains the conditions under which returns and refunds are accepted for purchases made from:
By placing an order on our website, you agree to this policy.
1. Return Eligibility
You may request a return if:
- The item was received damaged, defective, or incorrect
- The item is unused, unopened, and in its original packaging
- The return request is made within 14 days of delivery
Items must be returned in the same condition as received.
We reserve the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned:
- Used or opened products
- Products damaged due to customer misuse
- Items returned after the 14-day return period
- Final sale or clearance items (if applicable)
This policy ensures product safety and hygiene compliance.
3. Return Process
To request a return, please contact us first.
Contact Information:
Email: richauntieskin@gmail.com
Phone: +1 (713) 999-0599
Please include:
- Your order number
- Your full name
- Reason for return
- Photos (if item is damaged or defective)
We will provide return instructions within 1–2 business days.
Do NOT send returns without contacting us first.
4. Refund Eligibility
Refunds are approved if:
-
The returned item meets our return conditions
-
The item is received and inspected by our team
-
The return is approved
We reserve the right to deny refunds if return conditions are not met.
5. Refund Method
Once approved, refunds will be issued to the original payment method used during purchase.
- Credit/Debit card refunds: 5–10 business days
- Other payment methods: depends on provider processing time
You will receive confirmation once the refund is processed.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
We will offer one of the following:
- Replacement item (if available), or
- Full refund
No additional cost will be charged for damaged or incorrect items.
7. Return Shipping
- Customers may be responsible for return shipping costs unless the item is defective or incorrect
- Shipping costs are non-refundable unless the error was caused by us
We recommend using a trackable shipping method.
8. Order Cancellation
Orders can be cancelled within 12 hours of placing the order.
If the order has already been processed or shipped, cancellation may not be possible.
9. Contact Information
For return and refund requests, contact us:
Business Name: Richaunty Skin
Address:
2111 Croxley Cove
Rosenberg, TX 77471
United States
Email: richauntieskin@gmail.com
Phone: +1 (713) 999-0599
Website: https://richauntyskin.com
